Privacy Policy

Effective date: 16.03.2025

Encore Marketing Management L.L.C (“Encore”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you:

• visit our website,
• submit a contact form,
• respond to our advertisements,
• interact with our content on social media,
• request our services,
• or otherwise communicate with us.

This Policy also explains how we use personal data for targeted advertising, remarketing, campaign measurement, and direct marketing communications.

1. Who We Are

Company name: Encore Marketing Management L.L.C
Trade license no.: 1549749
Commercial register no.: 2696479
Registered activity: Management Marketing
Registered address: Office 9, Saih Shuaib 2, Dubai Industrial City, Dubai, United Arab Emirates
Email: info@encore-mena.com
Phone: +971 56 724 2267

Encore Marketing Management L.L.C is a marketing and communications agency providing strategic marketing, PR, content, performance, partnerships, and related services.

2. What Personal Data We Collect

We may collect the following categories of personal data:

a) Information you provide directly

• Full name
• Company name
• Job title
• Email address
• Phone number
• Country or city
• Budget or project information
• Any other information you provide in forms, messages, or calls

b) Information collected automatically

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Time spent on the website
• Referral source
• Clicks, scrolls, and website interactions
• Cookie identifiers and similar tracking information

c) Advertising and campaign interaction data

If you interact with our advertisements or lead forms, we may collect:

• Ad engagement data
• Lead form submissions
• Campaign source data
• Audience and conversion signals
• Website actions after clicking an advertisement

3. How We Use Your Personal Data

We may use your data to:

• respond to enquiries and requests,
• provide proposals and services,
• communicate with you about our services,
• improve our website, campaigns, and user experience,
• measure campaign performance,
• build custom audiences and remarketing audiences,
• run targeted advertising campaigns,
• send newsletters, marketing updates, and business communications,
• comply with legal, regulatory, and security obligations.

The UAE Personal Data Protection Law provides a general framework for protecting personal data, requiring transparent and secure processing and giving data subjects rights over their information.

4. Targeted Advertising and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to understand how users interact with our website and advertisements. These technologies may be provided by platforms such as:

• Meta / Facebook / Instagram
• Google Ads
• LinkedIn
• Analytics and CRM tools
• Other advertising or marketing technology providers we use from time to time

These tools may help us:

• measure ad performance,
• understand which campaigns generate enquiries,
• create remarketing audiences,
• show more relevant ads to people who have visited our website or interacted with our content,
• improve our messaging and media buying.

Where required by applicable law, we will rely on your consent for cookies, tracking, and other advertising technologies, and we will provide a way for you to withdraw that consent. Under the UAE Personal Data Protection Law, consent must be clear and data subjects must be able to withdraw it.

5. Direct Marketing

We may send you marketing communications about our services, insights, offers, events, or updates if:

• you have requested information from us,
• you have filled in a form,
• you are an existing client or business contact where permitted by law,
• or you have otherwise consented to receive such communications.

You may unsubscribe or opt out at any time by:

• clicking the unsubscribe link in our emails,
• replying to our message with an opt-out request,
• or contacting us directly.

The UAE Personal Data Protection Law gives individuals the right to object to processing for direct marketing purposes.

6. Legal Basis for Processing

Depending on the context and the law that applies, we may process your personal data based on:

• your consent,
• the need to take steps at your request before entering into a contract,
• the performance of a contract,
• our legitimate business interests where permitted,
• or compliance with legal obligations.

If we rely on consent, you may withdraw it at any time.

7. Sharing of Personal Data

We may share your personal data with:

• advertising platforms,
• analytics providers,
• CRM and email service providers,
• website hosting and IT providers,
• professional advisers,
• legal or regulatory authorities where required by law,
• contractors and service providers acting on our behalf.

We do not sell personal data.

8. International Data Transfers

Because we use digital platforms and service providers, your personal data may be transferred to and processed in countries outside your own jurisdiction.

Where required, we take reasonable steps to ensure that such transfers are carried out in accordance with applicable legal requirements and appropriate safeguards. UAE law sets requirements for cross-border transfer and sharing of personal data.

9. Data Retention

We keep personal data only for as long as necessary for:

• the purpose for which it was collected,
• our business and contractual needs,
• record-keeping,
• legal, compliance, and dispute-resolution requirements.

10. Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal data,
• request correction of inaccurate data,
• request deletion where appropriate,
• request restriction of processing,
• withdraw your consent,
• object to direct marketing,
• request that certain processing stop,
• raise a complaint with a competent authority where applicable.

The UAE Personal Data Protection Law gives data subjects rights including correction of inaccurate personal data and restricting or stopping processing in certain cases.

To exercise your rights, contact us at: TIK@LIVE.COM

11. Children’s Data

Our website and services are not intended for children. We do not knowingly collect personal data from children where special consent would be required under applicable law.

12. Security

We take reasonable technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.

14. Contact Us

Encore Marketing Management L.L.C
Office 9, Saih Shuaib 2, Dubai Industrial City, Dubai, United Arab Emirates
Email: info@encore-mena.com
Phone: +971 56 724 2267